Frequently asked questions

Who prints and ships my order?

Slant 3D prints, packs and ships every order. Each item is printed to order.

Where do you ship?

We ship to the US for now. Slant 3D prints and ships from the US. Other countries may follow later, once we have checked shipping cost and delivery time.

How long does delivery take?

Most orders are made, packed and shipped within 36 hours, though this can take longer at busy times such as holidays. You'll see a delivery estimate at checkout, which is not guaranteed, and tracking details are emailed to you once your order ships. See the Portals shipping policy.

What does shipping cost?

Shipping is added at checkout, before you pay. Portals currently charges a flat rate of $5 within the US, or $10 for packages over 1 pound.

How do I pay?

The Buy button on a product page opens the checkout on Slant 3D Portals in a new tab. This site never handles payment. Prices are shown in US dollars.

Can I return an item?

Every item is made to order, so returns and exchanges generally aren't possible if you change your mind or order the wrong item, color or option. If your item arrives damaged or defective, or you receive the wrong product, Portals will replace it or give a full or partial refund once the problem is verified. Orders can only be canceled before production starts. See the Portals return policy.

Something is wrong with my order. Who do I contact?

Portals handles order support. Write to support@slant3d.com within 14 days of delivery with your order number, a description of the problem and clear photos of the product and packaging. If a package seems lost, write within 14 days of the expected delivery date. For questions about a product itself, write to us at support@printwisestudio.xyz.